Frequently asked questions
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please email us at customercare@earthytones9.co.uk.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email directly from our delivery partner (Royal Mail or Evri) with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are formulated and safety assessed in the UK and manufactured in India. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.